Give a chestnut! Tableau Tips (89): How to submit a Case on the Tableau website

In the process of using Tableau, you may encounter many technical problems in product deployment or use, and you cannot solve it independently. At this time, you need help from others.

On the one hand, data powder can ask me questions online, and I will try to help everyone learn to use Tableau.

On the other hand, if the data powder encounters a particularly complex problem, I usually advise them:Submit a question on the Tableau websiteGet technical support from Tableau's official after-sales team.

I am often asked: How do I submit a Case on the Tableau website? In fact, the method is very simple, once you try it, you will be familiar with it!

In this issue of "Give a Chestnut", the Tableau technique that Ada wants to share with everyone is: How to submit a Case on the Tableau website.

Specific steps are as follows:

1. Log in to Tableau's official website.

Log in to Tableau's official website Case submission page:

https://www.tableau.com/zh-cn/support/case(Copy to browser open), ready to create a technical case.

2, search for similar issues

In general, we recommend that you check the problem keywords or error codes before submitting the case to see if there are case records of the same or similar problems.

3, create a case

View the search results, no similar problem records, or no way to solve your problem. We choose to "continue to create a case" (this page usually has a delay of about 30s, if the page does not open in time, please wait patiently for a while).

In this case submission interface, you need to fill in your description of the problem and your contact information (phone and email), and have a choice of language and time zone.

Note: In order to get a quick after-sales response, be sure to provide accurate contact information. Email Please fill in the business e-mail address, contact number, please provide the number to receive the overseas phone number.

Tableau's official after-sales platform will arrange professional technicians to provide you with feedback via email or phone, depending on the urgency of your question.

Today's Tableau trick, are you getting it?Open your Tableau and try it out!