Service that's up close and personal
Strong relationships start with strong interactions. Our customer service solution lets you personalize customer experiences, building loyalty and revenue.
Benefits
Customers come to you expecting answers. Meet them where they are, across any channel, and then personalize the conversation around their exact needs.
You need a support solution that scales as you do. Zendesk is built to absorb new teams, divisions, and global bases. Our security measures keep everyone safe, regardless of size.
You can’t afford to get stuck with software that stays the same. With Zendesk, implement new solutions quickly and add features as you go, all while controlling your total cost.
Customer Stories
Zendesk helped us quickly get control once volumes spiked, both in understanding what was happening and in the handling of the queries.
Steven Franklin
Global Head of Customer Service
Having Zendesk as a stable force… meant we could identify any potential customer issues and quickly get those rectified.
Naomi Rankin
Global CX Manager
We built out customizations for our call queue with the API. We have a sales group, a retention group, and a quilting group….Our IVR for everything is through Zendesk.
Wendi Mills
Senior Customer Service Manager
Features
Explore service capabilities
Messaging
Personalize conversations across channels.
AI and automation
Solve customer issues faster with AI.
Help center
Let customers serve themselves.
AI agents
Automate interactions with AI-powered bots.
Ticketing
Track, organize, and solve all your tickets.
Agent workspace
See your customer data in one place.
Voice
Speak directly to customers.
Data privacy and protection
Keep customers safe.
Routing and intelligence
Send tickets to the best agent for the job.
Analytics and reporting
Turn data into useful insights.
Workforce engagement management
Optimize agent staffing and performance.
Quality assurance
Improve the quality of all interactions.
Platform
Modify Zendesk to meet your needs.
Integrations
Bring your daily systems into Zendesk.
Take a quick tour
Experience Zendesk like your agents will. Our customer service solution comes with everything you need to offer exceptional support.
