The best AI Agent and
AI-first Customer Service Platform
Fin is the first AI agent that delivers human-quality service.
Use Fin on your existing platform, or Intercom’s complete AI-first customer service platform.
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The human-quality AI agent that works with any help desk
The AI-first platform trusted by thousands of support leaders
An open letter from our CEO: welcome to the age of AI-first
In customer service, we all share the same goal: to provide best-in-class customer experiences.
AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.
AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders.
All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.
The first human-quality AI agent
Fin 2 handles all your frontline support with human-quality service
Fin uses all of your support knowledge to generate accurate answers.
Fin speaks in your tone of voice, and follows your policies and procedures.
Fin personalizes every interaction and takes actions on behalf of customers.
AI-generated insights give you full visibility and trust in Fin’s performance.
The AI-first customer service platform for customers, agents, and leaders
Instant service, exceptional experiences.
Forget AI chatbots, Fin can handle your entire frontline support with human quality service.
Deliver exceptional experiences wherever your customers are.
Help your customers find accurate answers through any channel.
For support leaders
Tools and insights to empower your support team
AI Insights & Reporting
Robust reporting and insights for your entire support operation.
Workflows
Build powerful automations with our no-code visual builder.
Outbound messaging
Send proactive messages to get ahead of issues and reduce inbound volume.